Welcome to LUNA HOUSE EVENTS. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
LUNA HOUSE EVENTS provides professional services in:
- Event Planning & Management
- Exhibition & Trade Show Support
- Project & Administrative Support
- Event Logistics & Coordination
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us using the details provided below.
2. Information We Collect
We may collect and process the following types of information:
Personal Information
When you contact us, request information, or engage our services, we may collect:
- Full name
- Company name
- Email address
- Telephone number
- Postal address
- Event or project-related information
- Any information voluntarily provided through enquiries or correspondence
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring website addresses
Marketing Information
We may collect information regarding your communication preferences where you have chosen to receive updates, newsletters, or promotional materials.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and requests
- Provide quotations and proposals
- Deliver our services
- Manage projects and events
- Communicate with clients and suppliers
- Improve our website and services
- Maintain business records
- Comply with legal and regulatory obligations
- Send marketing communications where consent has been provided
We only process personal information where we have a lawful basis to do so.
4. Legal Basis for Processing
We process personal data under one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests where applicable
5. Sharing Your Information
We do not sell, rent, or trade personal information to third parties.
We may share information with:
- Event venues
- Suppliers and contractors
- Professional advisers
- Technology service providers
- Payment service providers
- Regulatory authorities where required by law
Any third parties receiving your information are required to maintain appropriate security measures and use the information only for authorised purposes.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Misuse
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed as completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
Once information is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies may be used to:
- Remember user preferences
- Monitor website traffic
- Improve website functionality
- Analyse visitor behaviour
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
9. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Requests relating to your personal data may be submitted using the contact details below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. International Data Transfers
Where personal information is transferred outside your country of residence, we will take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable laws.
12. Children’s Privacy
Our services and website are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.
Any updates will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website page.